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Contact Us

Email
Customerservice@catiminiCA.com or through the contact us page

Phone
Call us at 408.984.5400
Monday through Saturday 10:00 am to 4:00 pm PST
Please leave a message and contact details outside of these hours and we will return your call.

Mail
Postal correspondence should be addressed to:

Catimini
2855 Stevens Creeks Blvd
Suite 1335
Santa Clara, CA 95050

Payment

What payment method can I use to make my purchase?

We accept the following payment methods: Visa, Mastercard, American Express, Discover, JCB, and Paypal.




Is it safe to use my credit card on the website?

Yes, the data is SSL-encrypted and PCI compliant with the PCI Data Security standards for all major credit cards. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.

Can I still order over the phone if I don’t have the means for a secure payment?

If you do not feel comfortable ordering online, please call our customer service department at 1.408.984.5400 and our team will gladly take your order over the phone.

Delivery/Shipping

How long will my order take to arrive?

Delivery times depend on the type of delivery selected. Expedited deliveries take 2 to 5 working days and express deliveries, between 1 and 2 working days.

How much do I pay for delivery service?

  • Expedited delivery: FREE.
  • UPS: by weight, destination, and speed of delivery.
  • International delivery: 29,95 USD via USPS Express service or UPS (dynamic pricing).


Can I track my order?

Click on the order menu in your account and you will be able to track your order. You will also be sent an email with the tracking number and the items that have been dispatched.

Returns/Exchanges

If you are not satisfied with your purchase we'll assist you with a prompt return.

  • We gladly accept unworn, unwashed or defective full-priced merchandise for up to thirty days after purchase date. Original receipt, hygiene strip and tags must be attached. All sale merchandise is final sale, and may not be returned or exchanged.
  • Refunds for items returned within thirty days of the purchase date will be credited in the same form of the original payment type. For gifts purchased online with gift receipts, refunds will be in the form of a merchandise credit redeemable with your next purchase online.
  • Catimini merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer. We designate specific UPC numbers that will be verified upon the return process.
  • Complete the Return Form included in your original shipment and enclose it with the item(s) in its original packaging. Affix the enclosed shipping label to ensure correct delivery. Packages must be returned pre-paid; we are unable to accept COD deliveries. We are not responsible for items lost in the mail.
  • Please send your pre-paid, insured package to:

    Catimini
    2855 Stevens Creek Blvd
    Suite 1335
    Santa Clara, CA 95050

  • Refunds are processed 72 hours after item(s) are received. Refunds are given for the price indicated on the original receipt and any applicable taxes. Shipping charges are not refunded. Credits for returned merchandise will be issued to the original credit card only. Please allow 1 to 2 billing cycles for the credit to appear on your statement.